Our Story
Over a decade of customer experience excellence across India.
Vision-Driven
Committed to elevating CX standards across India
India's Premier CX Research Agency
Phantom Consulting was founded in 2014 with a singular mission: to help Indian businesses deliver world-class customer experiences. Over a decade, we have grown into India's most trusted name in mystery shopping, retail audits, and customer intelligence.
Our network spans 100+ cities, with 10,000+ trained evaluators delivering real-time, actionable insights to 50+ brands across 15+ industry sectors.
To empower brands with honest, actionable customer intelligence that drives measurable improvement in service quality and business outcomes.
To be South Asia's most trusted customer experience research partner — setting the benchmark for ethical, accurate, and insightful CX measurement.
Integrity, objectivity, and excellence guide everything we do. We believe in building long-term partnerships based on trust and proven results.
Meet the Team
Marketing & Operations
Partner
Partner
Entrepreneur | Investor | Golfer · Blending experience across investment banking, M&A, strategy consulting, market entry, venture capital, and data-led